FAQs

A session is 50 minutes.

• Teenwork currently accepts cash, ​​personal cheques or etransfer.
• A receipt will be provided for insurance.

• Many private insurance companies cover the cost of services with social workers, so make sure to check with your individual provider.
• Social work receipts can be claimed under medical expenses for tax purposes.

Cancellations require a minimum of 24 hours’ notice. Sessions cancelled with insufficient notice will be billed in full. In the event of a late arrival, the session will conclude at the scheduled end time, and the full session fee will remain in effect.

In Ontario, all people, including children and teens, are entitled to confidentiality in therapy sessions. This means that what you or your child share with their therapist is private. Social workers respect your child’s right to privacy while also keeping them safe.

There are a few important exceptions, known as the “limits of confidentiality.” A therapist must share information with the appropriate parties if:

• There is a risk of serious harm to your child or someone else.
  
  
• There is a concern that a child is being abused or neglected.
  
  
• A court requires access to therapy records.
  
  

Outside of these situations, therapists keep the content of sessions private. When appropriate, therapists may provide parents or guardians with general updates about progress, coping skills, or engagement, without sharing specific details from conversations.